Terms of Service

1. INTRODUCTION

1.1. Parties

These Terms of Service ("Terms") are entered into between the customer, visitor, user,
or entity using the Services ("Customer", "you", or "your") and:

[XDATA LEGAL ENTITY NAME]
[XDATA REGISTERED ADDRESS]
Company registration number: [INSERT]
VAT ID: [INSERT]
Email: [INSERT LEGAL OR SUPPORT EMAIL]
Website: https://xdata.si

("XData", "we", "us", or "our").

1.2. Scope

These Terms govern access to and use of websites, portals, online services, software
products, AI-enabled tools, proofs of concept, demos, APIs, documentation, downloads,
and other digital services made available by XData (collectively, the "Services").

Where Customer enters into a separate written order form, statement of work, master
services agreement, enterprise software agreement, data processing agreement, or other
written agreement with XData, that separate agreement may supplement or override these
Terms to the extent expressly stated in that agreement.

1.3. Acceptance

By accessing or using the Services, creating an account, accepting an order, clicking
an acceptance button, or otherwise indicating acceptance, Customer agrees to be bound by
these Terms.

If an individual uses the Services on behalf of an organization, that individual represents
that they have authority to bind that organization. If the individual does not have such
authority, or does not agree with these Terms, they must not use the Services on behalf of
that organization.

1.4. Enterprise Customers

XData may provide enterprise services under a separate agreement. Enterprise services may
include AI strategy, advisory, custom AI implementation, managed infrastructure, knowledge
systems, RAG systems, LLM gateway configuration, workflow automation, training, governance,
data protection support, or other professional services. If there is a conflict between these
Terms and a signed enterprise agreement, the signed enterprise agreement will prevail.

2. SERVICES

2.1. Access to Services

Subject to these Terms and any applicable Order, XData grants Customer a limited,
non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the
Services for Customer's internal business purposes or permitted personal purposes, depending
on the nature of the Service and the applicable plan.

2.2. Service Descriptions

XData may provide, among other things:

- AI strategy and advisory services.
- AI readiness, governance, transformation, and education services.
- AI-enabled software products, prototypes, and proofs of concept.
- RAG, knowledge base, and document intelligence solutions.
- LLM gateway, agent, and workflow automation solutions.
- Secure search, analytics, monitoring, and data platform services.
- Open, modular, and vendor-independent architecture consulting.
- Managed, self-hosted, hybrid, or customer-hosted deployments.
- Documentation, templates, training materials, and technical resources.

Specific deliverables, service levels, support obligations, hosting locations, data handling
commitments, and security commitments apply only if they are expressly stated in the relevant
Order, proposal, statement of work, or written agreement.

2.3. Changes to Services

XData may improve, update, modify, suspend, discontinue, or replace features of the Services.
For paid Services, XData will use reasonable efforts to avoid material degradation of core
functionality during the applicable subscription or project term. If XData permanently
discontinues a paid Service during a prepaid term and does not provide a substantially similar
replacement, Customer may be entitled to a pro-rata refund of prepaid unused fees, unless
otherwise agreed in writing.

2.4. Beta, Demo, Trial, and Experimental Services

XData may offer beta, demo, trial, early access, experimental, or proof-of-concept Services.
Such Services are provided for evaluation only, may contain errors, may be changed or withdrawn
at any time, and may not be suitable for production use unless XData expressly confirms
otherwise in writing.

3. WHO MAY USE THE SERVICES

3.1. Legal Age

Customer may use the Services only if Customer is legally permitted to enter into these Terms
under applicable law.

3.2. AI Features

AI-enabled Services may be used only by individuals who are legally permitted to use such
services and, where required by applicable law or the applicable Service description, are at
least 18 years old.

3.3. Organization Accounts

If Customer creates or uses an organization account, Customer is responsible for the actions
of its authorized users, administrators, employees, contractors, agents, and other persons
who access the Services through Customer's account ("Authorized Users").

4. ACCOUNT MANAGEMENT

4.1. Account Information

Customer must provide accurate, current, and complete account, billing, domain, organization,
and contact information, and must keep that information up to date.

4.2. Administrators

Customer may appoint one or more account administrators. Administrators may manage users,
configure settings, approve purchases, access Customer Content, manage integrations, and
take other actions on Customer's behalf.

4.3. User Credentials

Each user account is personal to the individual user. Credentials must not be shared.
Customer is responsible for maintaining the confidentiality of usernames, passwords, API keys,
tokens, and other access credentials.

4.4. Security Controls

Where available, Customer should enable multi-factor authentication, single sign-on, access
reviews, least-privilege permissions, and appropriate administrative controls. XData is not
responsible for losses that could reasonably have been prevented by Customer's failure to use
available security controls.

5. ACCEPTABLE USE

5.1. General Restrictions

Customer must not, and must not encourage or assist others to:

(a) reverse engineer, decompile, disassemble, or attempt to discover the source code,
underlying structure, algorithms, models, prompts, system logic, or technical design of the
Services, except to the extent such restriction is not permitted by law;

(b) copy, modify, resell, sublicense, rent, lend, distribute, or otherwise make the Services
available to third parties, except as expressly permitted by XData;

(c) remove proprietary notices or misrepresent the source of the Services;

(d) interfere with, overload, disrupt, scan, attack, bypass, or compromise the Services or
related systems;

(e) use the Services to develop competing services by unauthorized copying, benchmarking,
scraping, or extraction of non-public features, documentation, prompts, workflows, or system
behavior;

(f) access the Services in violation of export control, sanctions, public procurement,
anti-corruption, data protection, cybersecurity, or other applicable laws;

(g) use the Services to process, store, transmit, or generate illegal, harmful, infringing,
abusive, deceptive, or malicious content;

(h) upload malware, exploit code, credential dumps, stolen data, or content that violates
third-party rights;

(i) attempt to bypass usage limits, payment obligations, licensing restrictions, access
controls, or security measures.

5.2. AI-Specific Restrictions

Customer must not use AI-enabled Services:

(a) to make fully automated high-impact decisions about individuals without appropriate
human review and legal basis;

(b) to generate or deploy unlawful surveillance, biometric identification, social scoring,
manipulative, discriminatory, or otherwise prohibited AI systems;

(c) to produce or distribute misleading, fraudulent, impersonating, defamatory, or deceptive
content;

(d) to provide medical, legal, financial, employment, housing, insurance, credit, law
enforcement, migration, education access, or similarly high-impact decisions without
qualified human review and compliance controls;

(e) to intentionally generate harmful code, phishing, credential theft, evasion instructions,
or cyber abuse;

(f) to upload or process special categories of personal data, confidential client data,
classified information, or regulated data unless Customer has a lawful basis and the applicable
Order or DPA permits such processing.

5.3. Suspension

XData may suspend or limit access to the Services if XData reasonably believes that Customer
has violated these Terms, poses a security risk, creates legal or operational risk, fails to
pay fees, or uses the Services in a way that may harm XData, other customers, third parties,
or the public.

6. CUSTOMER CONTENT

6.1. Ownership

As between Customer and XData, Customer retains ownership of applications, files, prompts,
documents, data, text, images, code, configurations, knowledge bases, outputs selected by
Customer, and other materials uploaded to, submitted to, generated through, or developed using
the Services ("Customer Content"), subject to XData's rights in the Services and any third-party
rights.

6.2. License to Provide the Services

Customer grants XData a limited right to host, process, transmit, copy, display, analyze,
secure, debug, back up, and otherwise use Customer Content solely as necessary to provide,
maintain, secure, support, improve, and operate the Services, comply with law, and perform
the activities contemplated by these Terms or the applicable Order.

6.3. Customer Responsibility

Customer is responsible for Customer Content, including its accuracy, legality, quality,
integrity, permissions, intellectual property rights, data protection compliance, and suitability
for use with the Services.

6.4. No Training by Default

Unless otherwise stated in an applicable Order, DPA, AI Policy, or explicit customer setting,
XData will not intentionally use Customer Content to train foundation models made generally
available to other customers. This does not prevent XData from using de-identified and
aggregated usage data, security logs, system telemetry, or operational data to operate,
secure, troubleshoot, and improve the Services.

6.5. Third-Party AI Providers

Some AI-enabled Services may use third-party model providers, infrastructure providers, APIs,
or open-source components. The applicable Order, DPA, Subprocessor List, or Service description
should identify material third-party providers where required. Customer acknowledges that
third-party providers may impose their own technical limits, acceptable use rules, availability
constraints, and data processing terms.

7. AI OUTPUTS AND HUMAN REVIEW

7.1. Nature of AI Outputs

AI-generated outputs may be inaccurate, incomplete, outdated, biased, unsafe, or unsuitable
for Customer's intended use. AI outputs should not be treated as verified facts, professional
advice, legal opinions, medical advice, financial advice, security guarantees, or final
business decisions unless reviewed by qualified humans.

7.2. Customer Review

Customer is responsible for evaluating AI outputs before relying on them, publishing them,
making decisions based on them, or integrating them into production workflows.

7.3. No Guarantee of Uniqueness

AI outputs may be similar or identical to outputs generated for other users or customers.
XData does not guarantee that AI outputs are unique, registrable, protectable, non-infringing,
or suitable for exclusive use.

7.4. High-Risk and Regulated Uses

Customer must not use the Services for high-risk, regulated, or safety-critical AI use cases
unless such use is expressly agreed in writing and supported by appropriate governance,
risk management, documentation, testing, human oversight, data protection, and compliance
controls.

8. DATA PROTECTION AND PRIVACY

8.1. Privacy Policy

XData's Privacy Policy explains how XData collects, uses, stores, and protects personal data
in connection with the Services. The Privacy Policy is available at:

[INSERT PRIVACY POLICY URL]

8.2. Data Processing Agreement

Where XData processes personal data on behalf of Customer as a processor, the parties will
enter into or be bound by XData's Data Processing Agreement ("DPA"), available at:

[INSERT DPA URL]

If no DPA is available online, the parties should sign a separate DPA before processing
Customer-controlled personal data.

8.3. Customer Responsibilities

Customer is responsible for determining whether Customer has a lawful basis for processing
personal data, for providing required notices to data subjects, for obtaining required consents,
for responding to data subject requests where applicable, and for ensuring that Customer's
use of the Services complies with GDPR and other applicable privacy laws.

8.4. Security Measures

XData will implement reasonable technical and organizational measures designed to protect
Customer Content against unauthorized access, loss, misuse, alteration, or disclosure. Specific
security commitments apply only if stated in the applicable Order, DPA, security exhibit, or
written agreement.

8.5. Security Incidents

If XData becomes aware of a confirmed security incident affecting Customer Content or personal
data processed on behalf of Customer, XData will notify Customer without undue delay and will
provide information reasonably available to XData, taking into account the nature of the
incident, legal requirements, and security constraints.

8.6. Data Location

Unless expressly stated in an applicable Order or DPA, XData does not guarantee that all
processing will occur exclusively in the European Union or European Economic Area. If Customer
requires EU-only, Slovenia-only, sovereign, private cloud, customer-hosted, or dedicated
infrastructure processing, this must be expressly agreed in the applicable Order.

8.7. Subprocessors

XData may use third-party service providers and subprocessors to provide the Services.
XData should maintain a list of material subprocessors at:

[INSERT SUBPROCESSOR URL]

XData remains responsible for its subprocessors to the extent required by applicable law and
the applicable DPA.

9. USAGE DATA, ANALYTICS, AND FEEDBACK

9.1. Usage Data

XData may collect and analyze technical logs, metadata, telemetry, diagnostics, security
events, performance information, feature usage, and similar operational data ("Usage Data").
Usage Data does not include Customer Content itself, except where necessary for security,
support, debugging, compliance, or provision of the Services.

9.2. Aggregated and De-Identified Data

XData may use aggregated or de-identified Usage Data to operate, secure, maintain, improve,
benchmark, and develop the Services, provided such data does not identify Customer or any
individual.

9.3. Feedback

If Customer provides suggestions, comments, ideas, bug reports, improvement requests, or
other feedback ("Feedback"), Customer grants XData a worldwide, royalty-free, perpetual,
irrevocable right to use Feedback to improve, develop, market, and operate XData products
and services, without restriction or compensation.

10. THIRD-PARTY SERVICES AND OPEN-SOURCE COMPONENTS

10.1. Third-Party Services

The Services may interoperate with third-party services, platforms, APIs, model providers,
cloud providers, analytics tools, identity providers, repositories, communication tools, or
customer systems. XData is not responsible for third-party services unless expressly stated
in the applicable Order.

10.2. Customer Integrations

Customer is responsible for authorizing, configuring, securing, and maintaining integrations
with Customer's own systems, repositories, data sources, credentials, APIs, and services.

10.3. Open-Source Software

Some Services may include, integrate with, or be built upon open-source software. Open-source
software is licensed under its applicable open-source license. Nothing in these Terms limits
Customer's rights under applicable open-source licenses.

11. BILLING, FEES, AND PAYMENT

11.1. Fees

Customer will pay all fees specified in the applicable Order, online checkout, subscription
plan, proposal, statement of work, or invoice.

11.2. Subscriptions

If Customer purchases a subscription, the subscription may renew automatically on a monthly,
annual, or other periodic basis, as stated at purchase or in the applicable Order. Customer is
responsible for cancelling renewal before the renewal date if Customer does not wish to renew.

11.3. Payment Authorization

Customer authorizes XData or its payment processor to charge Customer's payment method for
fees, renewals, usage-based charges, upgrades, additional seats, AI usage, credits, storage,
support, professional services, and other purchases authorized by Customer.

11.4. Late Payment

If Customer fails to pay amounts when due, XData may suspend or terminate access to paid
Services, charge late payment interest where permitted by law, recover collection costs, and
use other remedies available under the applicable Order or law.

11.5. Taxes

Fees are exclusive of VAT, sales tax, withholding tax, duties, levies, and similar taxes unless
expressly stated otherwise. Customer is responsible for applicable taxes, except taxes based
on XData's income.

11.6. Withholding

If Customer is required by law to withhold amounts from payments to XData, Customer must
gross up payments where legally permitted so that XData receives the full amount invoiced,
unless otherwise agreed in writing.

11.7. Refunds

Unless otherwise stated in the applicable Order or required by law, fees are non-refundable,
and purchased quantities, seats, credits, service hours, or subscriptions cannot be decreased
during the applicable term.

11.8. Usage-Based AI Costs

Some AI-enabled Services may involve usage-based costs, including model tokens, AI credits,
compute, storage, search indexing, embeddings, bandwidth, or third-party API calls. Customer
is responsible for usage-based charges generated by Customer or its Authorized Users, unless
otherwise agreed in writing.

12. CONFIDENTIALITY

12.1. Confidential Information

"Confidential Information" means non-public business, technical, financial, product, security,
commercial, customer, operational, or other information disclosed by one party ("Discloser")
to the other party ("Recipient") that is marked confidential or should reasonably be understood
to be confidential.

XData Confidential Information includes non-public information about the Services, software,
architecture, pricing, roadmap, security practices, prompts, configurations, models, workflows,
source code, documentation, and business plans.

Customer Confidential Information includes Customer Content, non-public data, business
processes, internal documents, credentials, system architecture, and other confidential
materials provided to XData.

12.2. Exclusions

Confidential Information does not include information that Recipient can demonstrate:
(a) is or becomes public without breach of these Terms;
(b) was known to Recipient before disclosure without confidentiality obligations;
(c) was lawfully received from a third party without confidentiality obligations; or
(d) was independently developed without use of the Discloser's Confidential Information.

12.3. Obligations

Recipient will use Confidential Information only to perform under these Terms, evaluate or
use the Services, provide support, or fulfill the applicable Order. Recipient will use
reasonable care to protect Confidential Information and will disclose it only to personnel,
contractors, affiliates, advisors, and subprocessors who need to know it and are bound by
confidentiality obligations.

12.4. Required Disclosure

Recipient may disclose Confidential Information where required by law, court order, regulator,
or legal process, provided that Recipient gives prompt notice where legally permitted and
reasonably cooperates with efforts to limit disclosure.

12.5. Survival

Confidentiality obligations survive for five years after termination, except that trade secrets
and highly sensitive information remain protected for as long as they remain confidential under
applicable law.

13. INTELLECTUAL PROPERTY

13.1. XData Intellectual Property

XData owns all rights, title, and interest in and to the Services, software, source code,
templates, frameworks, documentation, methodologies, architectures, workflows, know-how,
training materials, designs, names, logos, trademarks, and other XData intellectual property,
except for Customer Content and third-party materials.

13.2. Customer Intellectual Property

Customer owns Customer Content and Customer's pre-existing intellectual property.

13.3. Deliverables

Unless otherwise agreed in writing, XData retains ownership of its pre-existing materials,
tools, frameworks, libraries, reusable components, know-how, methodologies, generic code,
templates, prompts, configuration patterns, documentation structures, and non-customer-specific
improvements.

Customer receives the rights to use project deliverables as stated in the applicable Order.
If no rights are stated, XData grants Customer a non-exclusive, non-transferable right to use
deliverables internally for Customer's business purposes after Customer has paid all applicable
fees.

13.4. Trademarks

Customer may not use XData names, logos, trademarks, or brand assets without XData's prior
written consent, except where legally permitted.

14. WARRANTIES AND DISCLAIMERS

14.1. Mutual Warranties

Each party represents that it has the authority to enter into these Terms and will comply with
applicable law in performing its obligations.

14.2. XData Warranties

For paid Services, XData will use commercially reasonable efforts to provide the Services in
substantial conformity with the applicable documentation, proposal, or Order. XData will use
commercially reasonable efforts to protect the Services against malware introduced by XData.

14.3. Disclaimer

Except as expressly stated in these Terms or a signed Order, the Services are provided
"as is" and "as available". XData disclaims all implied warranties, including merchantability,
fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted operation,
availability, and error-free performance, to the maximum extent permitted by law.

14.4. No Professional Advice

Unless expressly agreed in writing, the Services do not constitute legal, tax, financial,
medical, cybersecurity certification, regulatory, or other professional advice. Customer should
consult qualified professionals before making regulated or high-impact decisions.

14.5. No Guaranteed Outcomes

XData does not guarantee business results, revenue increases, cost reductions, investment
returns, legal compliance, AI model accuracy, search accuracy, security outcomes, or market
success unless expressly stated in a signed agreement.

15. INDEMNITY

15.1. Customer Indemnity

Customer will defend and indemnify XData against third-party claims, damages, losses, costs,
and reasonable legal fees arising from:

(a) Customer Content;
(b) Customer's violation of these Terms;
(c) Customer's unlawful use of the Services;
(d) Customer's violation of third-party intellectual property, privacy, data protection, or
other rights;
(e) Customer's integrations, systems, data sources, or instructions.

15.2. XData Indemnity

If expressly agreed in a paid Order, XData may provide limited indemnity for claims that
XData-owned software, as provided by XData and used in accordance with the applicable Order,
infringes third-party intellectual property rights. Any such indemnity is subject to exclusions,
process requirements, and liability caps stated in the applicable Order.

15.3. Process

The indemnified party must promptly notify the indemnifying party of the claim, reasonably
cooperate, allow the indemnifying party to control the defense and settlement, and mitigate
losses. No settlement may require the indemnified party to admit liability or pay money without
its prior written consent.

16. LIMITATION OF LIABILITY

16.1. Exclusion of Indirect Damages

To the maximum extent permitted by law, neither party will be liable for indirect, incidental,
special, consequential, exemplary, punitive, or similar damages, including loss of profits,
revenue, goodwill, data, use, business opportunity, or cost of cover, even if advised of the
possibility of such damages.

16.2. Liability Cap

Unless otherwise stated in the applicable Order and to the maximum extent permitted by law,
XData's total aggregate liability arising out of or relating to the Services or these Terms
will not exceed the greater of:

(a) EUR 100; or
(b) the fees paid by Customer to XData for the affected Service during the 12 months before
the event giving rise to liability.

16.3. Exclusions

The liability cap does not apply to liability that cannot be limited under applicable law.
Any additional exclusions should be confirmed by legal counsel before publication.

16.4. Risk Allocation

The limitations in this section allocate risk between the parties and are reflected in the
pricing and availability of the Services.

17. TERM AND TERMINATION

17.1. Term

These Terms apply from the first time Customer accesses or uses the Services and continue
until Customer stops using the Services, the account is deleted, the subscription ends, or the
applicable Order is terminated.

17.2. Termination by Customer

Customer may stop using the Services at any time. For paid subscriptions, cancellation takes
effect at the end of the current subscription term unless otherwise stated in the applicable
Order or required by law.

17.3. Termination or Suspension by XData

XData may suspend or terminate Customer's access if Customer breaches these Terms, fails to
pay fees, creates security or legal risk, violates acceptable use rules, infringes third-party
rights, or uses the Services in a way that may harm XData, other customers, third parties, or
the public.

17.4. Effect of Termination

Upon termination, Customer must stop using the Services. XData may delete Customer Content
after a reasonable retrieval period unless longer retention is required by law, the applicable
DPA, backup policies, or the applicable Order.

17.5. Survival

The sections concerning payment obligations, Customer Content, Usage Data, confidentiality,
intellectual property, disclaimers, indemnity, limitation of liability, termination effects,
governing law, and miscellaneous provisions survive termination.

18. EXPORT CONTROL, SANCTIONS, AND ANTI-CORRUPTION

18.1. Export and Sanctions

Customer must comply with applicable export control and sanctions laws. Customer must not
use the Services in embargoed jurisdictions, by or for sanctioned persons or entities, or in
ways that violate applicable export control or sanctions laws.

18.2. Anti-Corruption

Neither party may offer, request, receive, or provide illegal bribes, kickbacks, improper
payments, or other improper benefits in connection with the Services.

19. PUBLIC SECTOR AND REGULATED CUSTOMERS

19.1. Public Sector

If Customer is a public sector entity, Customer is responsible for ensuring that its purchase
and use of the Services complies with applicable public procurement, transparency, data
protection, archiving, cybersecurity, and public finance rules.

19.2. Regulated Industries

If Customer operates in a regulated sector, Customer is responsible for determining whether
the Services are suitable for Customer's regulatory obligations. Regulated use cases may
require additional written terms, technical controls, documentation, risk assessments, or
approval processes.

20. GOVERNING LAW AND DISPUTES

20.1. Governing Law

Unless otherwise agreed in writing, these Terms are governed by the laws of the Republic of
Slovenia, without regard to conflict of law rules.

20.2. Venue

Unless otherwise agreed in writing or required by applicable law, the competent courts in
Slovenia will have jurisdiction over disputes arising out of or relating to these Terms.

20.3. Good-Faith Resolution

Before initiating formal proceedings, the parties will use reasonable efforts to resolve
disputes in good faith through business-level escalation, except where urgent injunctive
relief is required to protect intellectual property, confidentiality, security, or personal data.

21. MISCELLANEOUS

21.1. Notices

XData may provide notices by email, through the Services, through account notifications, or
by posting updated information on its website. Legal notices to XData should be sent to:

[INSERT LEGAL NOTICE EMAIL]
[INSERT POSTAL ADDRESS]

21.2. Changes to Terms

XData may update these Terms from time to time. For material changes affecting paid Services,
XData will use reasonable efforts to provide notice before the changes take effect. Continued
use of the Services after changes take effect constitutes acceptance of the updated Terms.

21.3. Assignment

Customer may not assign or transfer these Terms or access to the Services without XData's
prior written consent. XData may assign these Terms in connection with a merger, acquisition,
reorganization, sale of assets, or transfer of business.

21.4. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable
control, including natural disasters, war, terrorism, labor disputes, internet outages,
cloud provider failures, power failures, cyberattacks, government action, pandemics, or
other force majeure events. Payment obligations are not excused by force majeure.

21.5. Severability

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain
in effect. The invalid provision will be modified to the minimum extent necessary to make it
valid and enforceable while preserving its intended effect.

21.6. No Waiver

Failure to enforce a provision is not a waiver of that provision.

21.7. No Partnership

These Terms do not create a partnership, joint venture, agency, franchise, fiduciary, or
employment relationship between the parties.

21.8. Order of Precedence

If there is a conflict between documents, the order of precedence is:

1. signed enterprise agreement or master services agreement;
2. data processing agreement;
3. applicable order form, proposal, or statement of work;
4. product-specific terms or service-specific terms;
5. these Terms;
6. documentation.

21.9. Entire Agreement

These Terms, together with any applicable Order, DPA, Privacy Policy, Acceptable Use Policy,
AI Policy, and product-specific terms, constitute the entire agreement between the parties
regarding the Services and supersede prior or contemporaneous agreements on the same subject.

22. DEFINITIONS

22.1. "AI Services" means Services that use, integrate, orchestrate, configure, host, or
otherwise rely on machine learning models, large language models, generative AI systems,
embedding models, classifiers, agents, retrieval systems, or automation workflows.

22.2. "Authorized User" means an employee, contractor, administrator, agent, or other person
authorized by Customer to access or use the Services.

22.3. "Customer Content" means content, data, prompts, files, code, configurations, documents,
knowledge bases, outputs selected by Customer, and other materials uploaded to, submitted to,
generated through, or developed using the Services by Customer or its Authorized Users.

22.4. "Documentation" means user guides, technical documentation, help articles, policies,
and other written materials provided by XData for the Services.

22.5. "Order" means an online order, order form, invoice, proposal, statement of work,
subscription confirmation, or other written purchasing document for the Services.

22.6. "Services" has the meaning given in Section 1.2.

22.7. "Usage Data" has the meaning given in Section 9.1.